Warranty information

We have several warranty levels for product protection, offering peace of mind. Our protection provides a repair service authorized by our in-house service technicians. This is available to you in the event of a breakdown of any functioning part of your product during the warranty period. Should your product develop an issue, we advise to backup all personal data where possible. Then contact our technical support team on 01375 892885 9.30am - 5.30pm Monday to Saturday. Please have your order number to hand when you call.

If we can't repair your product, we'll replace it with the same model, or a model with an equivalent specification, in a small number of cases this may be a refurbished model. If no equivalent product is available, we'll either other you the nearest equivalent specification or its selling price value as store credit. The maximum refund will be the price you paid. Regardless, we'll always do our best to make sure you're satisfied with the outcome.

Our levels of cover are as follows:

  1. 12 Months RTB Warranty
  2. 3 Year RTB Warranty (Year 1 & 2 Parts & Labour, Year 3 Labour Only)
  3. Optional RedHouse Protect (See Below)
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What your warranty doesn't cover

  • Accidental damage – For example if your laptop, tablet or phone has been dropped, or has liquid damage. You may find that this type of damage is covered by your household contents insurance policy.
  • Repair costs caused by external factors such as computer viruses, faulty software, updates, fire, theft, and weather (including lightning damage).
  • Repair costs caused by the failure to follow the manufacturer's general care, maintenance instructions and installation guidelines.
  • Failure due to an incorrect or abnormal electrical supply or signal lead connection, defects in external wiring or in the electrical connection not forming part of the product covered.
  • Image ghosting or screen burn – These can appear on a screen that's left operating for a prolonged period with a still image.
  • Pixel spots – These are tiny dark or bright spots that may become visible on a screen.
  • Consumables such as external storage cards, games and applications.
  • If the product has been used commercially (personal use for business is covered).
  • Data loss – We do not warrant, represent or undertake that we will be able to repair or replace any product under this guarantee, without the risk to and loss of information and data stored on the device. RedHouse Computers holds no responsibility for any data damage / loss during repair.
  • Cosmetic damage such as scratches, dents, corrosion or colour, where the function of the product is unaffected.
  • Any loss suffered as a result of not being able to use the product, or any loss over and above the purchase price of the original item.
  • Servicing, inspecting or cleaning of the product, and failure to follow the manufacturer's instructions and installation guidelines.
  • Deliberate damage or neglect of the product.
  • 3rd party applications – Certain smart devices can run 3rd party applications, these 3rd party content providers may alter, remove or stop supporting these apps at any time, and therefore we cannot guarantee an app's availability.
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Redhouse Protect

⭐ RedHouse Protect – Your Premium Setup & Peace of Mind Bundle

What is RedHouse Protect?

RedHouse Protect is our complete care and protection package designed to keep your new computer running smoothly, safely, and backed up from day one. It combines essential software, security, and local support into one simple, great-value bundle.

✅ Here’s what you get for just £150 (normally £250):

🔴 1 Year Premium Anti-Virus

Stay protected online with award-winning security to keep your data safe.

🔴 256GB USB Backup Drive

Your personal backup solution for photos, documents, and important files.

🔴 Free In-House Service Appointment

One free computer health check or support session at our service counter, anytime within the year.

🔴 Office 365 Personal – 1 Year

Full access to Microsoft Word, Excel, PowerPoint, Outlook, and 1TB cloud storage.

🔴 Free Software Service at Year End

We’ll ensure your PC is up to date, optimised, and running at its best.

💡 Why choose RedHouse Protect?

✔ Save £100 vs purchasing individually

✔ Peace of mind with expert local support

✔ No hassle setup – we’ll install and configure everything for you

✔ Your files backed up securely

✔ Stay productive and protected from day one

“It’s like having your own IT department, for just £150 a year.”

📍  Ask a team member to add RedHouse Protect to your purchase today.

We’ll take care of the rest, so you can enjoy your new computer with total confidence.
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