Delivery / Collection

We offer a standard £4.99 delivery on all items. Our standard delivery service is 2 - 4 working days on all orders placed before 1pm. We offer a express 1-2 day service at £9.99 delivery service on all orders placed before 1pm. Next day delivery is subject to order quantity and size.

Custom built gaming PCs are built to order and sometimes require extra time. We aim on a standard service 3-5 working days on express we aim to deliver within 2-3 working days.

We offer a pallet delivery service on both bulk and large item purchases. Bulk and large items include Office Furniture and items labelled as bulk in the description. Where listed a £50 flat rate fee for pallet delivery is chargeable on all items shipped within mainland UK*.

We operate a courier service within the United Kingdom via our delivery partners subject to postcode.

*All bulk items are listed with no delivery charge as this cost is calculated upon purchase by calling our in-store delivery team.

Damages or shortages must be reported to RedHouse Computers within 48 hours of delivery.
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returns

Online, mail and telephone orders customers have the right to cancel their order for a limited time even if the goods are not faulty. Sales of this kind are known as ‘distance selling’. We offer a return if they’ve told us within 30 days of receiving their goods that they want to cancel / return. You have another 14 days to return the goods once you’ve informed us.

Unless a product has developed a fault the buyer will pay the costs of returning the item to us.

Items returned to us or cancelled orders are subject to a 10% restocking fee.

Packaging the item is very important if the item is damaged in transit a full refund cannot be issued; we also ask kindly ask if the item can be shipped back in the original packaging where possible.

To start a return please email returns@redhouse-computers.co.uk
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