At our online store, we're committed to providing you with an exceptional shopping experience. If for any reason you're not entirely satisfied with your purchase, we're here to help. Below, you'll find our comprehensive refund policy, designed to ensure a smooth and hassle-free return process.
Refund Window
You have 30 days from the date of purchase to request a refund. This allows you ample time to try out your new item and decide if it's the perfect fit for you.
Accepted Payment Methods
We accept a variety of payment methods to make your shopping experience as convenient as possible:
- Debit & Credit Cards
- PayPal
- Shop Pay
- Apple Pay
- Google Pay
For those who prefer flexible payment options, we also offer: - Clearpay
- Klarna
- PayPal Credit
Refund Processing Time
Once we receive your return, please allow up to 10 business days for us to process your refund. We understand the importance of timely refunds and work diligently to ensure your request is handled promptly.
Special Conditions
Please note that a 20% restocking fee applies to any custom or bespoke built gaming PCs. This fee reflects the unique nature of these items, which are tailored to meet individual specifications.
Non-Refundable Items
Digital products are non-refundable due to their intangible nature and the immediate access provided upon purchase.
Refund Method
Refunds will be issued to the original payment method used for the purchase, ensuring a straightforward and secure refund process.
Required Documentation
To initiate a refund, please provide a receipt as proof of purchase. This helps us verify your order details and expedite the refund process.
International Refund Policy
For international sales, our refund policy remains largely the same, with the understanding that additional time may be required for returns to reach us due to international shipping. Please contact our customer service team for detailed guidance on international returns.
Restocking Fee
A restocking fee of 10% will be applied to certain items, as specified in the product description or at the time of purchase. This fee helps us maintain our inventory and continue to offer competitive pricing.
Digital Products Policy
As mentioned, digital products are not eligible for refunds due to their digital nature and delivery.
Shipping Cost Refund Policy
For returned items, the original shipping cost will be refunded in full if the return is due to an error on our part or if the item is defective. Otherwise, the customer is responsible for the return shipping cost.
Damaged Items Policy
If your item arrives damaged, please contact us immediately. We'll guide you through the process of exchanging it for a new one or providing a refund, depending on your preference and the item's availability.
Gift Returns Policy
For gift returns, the recipient can exchange the item for another of equal or lesser value within the 30-day refund window. Please include a note with the order number and the reason for the return to facilitate the process.
Seasonal Items Policy
Seasonal items can be returned within the standard 30-day window. However, please note that these items may have limited availability for exchange, and refunds will be processed as per our standard refund policy.
At our online store, we value your satisfaction and appreciate your trust in us. If you have any questions or concerns about our refund policy, please don't hesitate to reach out. We're here to help and look forward to serving you.
