Sales & Service Since 1990

Legal Notice

All notices from Red House Computers to You may be posted on our Web site and will be deemed delivered within thirty (30) days after posting. Notices from You to Red House Computers shall be made either by regular mail, sent to the address we provide on our Web site, or first class mail to our address at:
Delivery shall be deemed to have been made by You to Red House Computers five (5) days after the date sent.

Copyright Notice

All content appearing on this Web site is the property of:
Red House Computers
Copyright © 2018 Red House Computers. All rights reserved. As a user, you are authorised only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2015 Red House Computers. All rights reserved.

Trademarks

All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by Red House Computers. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of Red House Computers or any third party, except as expressly granted herein.

Terms of Use

This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Red House Computers and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Red House Computers believes that customer conduct violates applicable law or is harmful to the interests of Red House Computers and its subsidiaries.

How do we use cookies? 

A number of our pages use cookies to remember:

  • Your display preferences, such as contrast colour settings or font size
  • If you have already replied to a survey pop-up that asks you if the content was helpful or not (so you won't be asked again)
  • If you have agreed (or not) to our use of cookies on this site

Also, some videos, images and content embedded in our pages use a cookie to anonymously gather statistics on how you got there (e.g via Facebook, Instagram etc.) and what content you viewed.  

Enabling these cookies is not strictly necessary for the website to work but it will provide you with a better browsing experience. You can delete or block these cookies, but if you do that some features of this site may not work as intended.

The cookie-related information is not used to identify you personally and the pattern data is fully under our control. These cookies are not used for any purpose other than those described here.

Privacy Policy

This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Red House Computers and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Red House Computers believes that customer conduct violates applicable law or is harmful to the interests of Red House Computers and its subsidiaries.

Shipping and Delivery

At this time, Red House Computers ships merchandise to locations within the United Kingdom, but not to other international locations. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier.

International

VOID WHERE PROHIBITED: Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order and vary from country to country. Contact your local customs office for details.
Shipping laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of your products. Red House Computers is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.

Sales Tax

Red House Computers charges sales tax at the current rate of VAT in the United Kingdom for merchandise ordered on this Web site based on the applicable sales tax rate and the location to which the order is being shipped.

Warranties

The Content included in this Web site has been compiled from a variety of sources and is subject to change without notice as are any products, programs, offerings, or technical information described in this Web site. Red House Computers makes no representation or warranty whatsoever regarding the completeness, quality, or adequacy of the Web site or Content, or the suitability, functionality, or operation of this Web site or its Content. By using this Web site, you assume the risk that the Content on this Web site may be inaccurate, incomplete, offensive, or may not meet your needs and requirements. Red House Computers SPECIFICALLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT WITH RESPECT TO THESE WEB PAGES AND CONTENT. IN NO EVENT WILL Red House Computers BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

After sales RTB Warranty Policy


Merchandise sold on this website is supplied with an after-sales RTB (RETURN TO BASE) warranty for the duration stated in the item description. Warranties are inclusive with the sale of selected products and / or services and does not cover DAMAGE, ACCIDENTAL DAMAGE, LOSS, MISUSE, ILL-TREATMENT or degradation caused by VIRUS INFECTIONS. Warranties supplied by Red House Computers that are within the warranty agreement time frame cover manufacturer FAULTS and / or FAILURES to components which are diagnosed after an assessment from a Red House Computers engineer and / or appropriate product / service manufacturer, supplier or vendor. 

To submit a warranty request you must contact Red House Computers within the warranty agreement time frame as stated and active from the original purchase / invoice date. All product(s) including merchandise, sales invoice(s), warranty agreement(s), original packaging and documentation must be returned to our address: Red House Computers, The Red House, Brentwood Road, Orsett, RM16 3BP (initial postage costs are covered by the customer and costs may be reimbursed at the discretion of Red House Computers) where a warranty assessment will take place and you will be notified within 5 working days by email and / or telephone number supplied. Warranty assessments may be subject to unexpected delays and / or suspension to which Red House Computers may have no control over. Red House Computers reserve the right to dismiss warranty requests if evidence of DAMAGE, ACCIDENTAL DAMAGE, MISUSE, ILL-TREATMENT, VIRUS INFECTIONS is evident at the time of assessment. Red House Computers also reserve the right to dismiss warranty requests that are submitted outside of the warranty agreement time frame.      

Upon purchase of merchandise and / or services from this web site you agree to the warranty terms. 

Purchasing Policy

You may purchase merchandise from this Web site by using any one of the payment options stated. Red House Computers reserves the right to change its payment procedures at any time without prior notice to you.

Miscellaneous

VOID WHERE PROHIBITED:Although the information on this Web site is accessible worldwide, not all products or services discussed in this Web site are available to all persons or in all geographic locations or jurisdictions. Red House Computers and the advertisers each reserve the right to limit the provision of their products or services to any person, geographic area, or jurisdiction they so desire and to limit the quantities of any products or services that they provide. Any offer for any product or service made in the materials on this Web site is void where prohibited.

GOVERNING LAW: In the event of litigation both parties agree that the Law of business registration of Red House Computers shall apply and both parties shall consent to the jurisdiction of said courts. Both parties expressly waive a trial by jury.

MISCELLANEOUS: The Terms and Conditions constitute the entire agreement between you and Red House Computers with respect to this Web site. The Terms and Conditions supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written between you and Red House Computers with respect to this Web site. No modification of the Terms and Conditions shall be effective unless it is authorized by Red House Computers. If any provision of the Terms and Conditions is found to be contrary to law, then such provision(s) shall be constructed in a manner to closely reflect, as much as possible, the intentions of the parties, with the other provisions remaining in full force and effect.