Our Data Recovery Service
At Red House Computers we now
offer a comprehensive and secure Windows & Mac Data Recovery service to recover your personal
files, photos and documents if they are accidentally deleted, become corrupted or
lost as a result of hardware failure.
What We Cover
Our in-house service caters for
the recovery of data from the following of Storage Devices:
- SATA
& PATA Hard Drives (in your Laptop or Desktop PC)
- External
Hard Drives / NAS Drives (USB & eSATA)
- USB
Memory Sticks / Memory Cards
Loss of data can occur due to a number of factors:
- Physical
damage – drive clicking or groaning
- Hardware
and component corruption
- Software
corruption
- Firmware
corruption
Our Standard Process in 4 simple steps
1. We will conduct an appraisal of your
individual situation to assess whether or not a successful chance of recovery is
possible. Our initial appraisal is carried out at the counter of our
Service Centre. We physically assess the condition of the Storage Device and
tell you if the damage or corruption is beyond repair.
2. If there is a good chance that a recovery is
possible after the initial appraisal we will book the device in our Service
Centre. Our Recovery Technicians will conduct a scan of the Storage Device to
generate a preview report of any files that are present.
3. For badly corrupted Storage Devices or
devices with physical damage we will take an image and run the recovery process
from that image to reduce the risk of further corruption to the original
Storage Device and to speed up the recovery process. Our standard service aims
to recover any available data within 4 to 5 working days*.
4. We will then carry out the recovery process
and transfer the recovered data to a new Storage Device** at an additional cost
agreed with the customer beforehand.
*The Recovery Process time will vary depending on the size and condition of the storage device and how large the sizes of the files are. The recovery time can vary between a couple of hours and a couple of days to complete.
**New Storage Devices including SATA Hard Disk Drives, USB Memory Sticks and External NAS drives are subject to additional cost. A cost will be provided to the customer once a successful recovery has taken place.
Our Prices
·
Initial
appraisal – £25.00
ü
We
carry out an initial appraisal of the fault at the counter of our Service
Centre
·
Internal
SATA / PATA Hard Drive - £130.00
ü
(From
Laptop or Desktop PC) - Software level corruption or failure (Maximum of 40GB recoverable files)
·
Internal
SATA / PATA Hard Drive - £160.00
ü
(From Laptop
or Desktop PC) – Hardware corruption / physical damage or component failure
(must power on) (Maximum of 40GB recoverable files)
·
External
Hard Drive - £160.00
ü
Must be complete with power supply and enclosure
free of damage (Maximum of 40GB recoverable files)
·
USB
Memory Stick / Memory Card - £70.00
ü
USB
or interface socket must be free of damage (Maximum of 20GB recoverable files)
·
Extra
files above limit
ü
£25.00 per
25GB (Maximum 250GB)
ü
£50.00 per
25GB (Above 250GB)
Disclaimer
We understand that your data is important to you and whilst we endeavor to recover all of your personal data unexpected problems may occur during the recovery processes that are out of our control.
Recovering data is a time consuming process and complex procedure and the chances of recovery can be very low in certain cases.
In certain cases our technicians will be be required to gain access to a faulty Hard Drive enclosure and its internal components in order to conduct a scan on the internal Hard Disk Drive which can lead to damage to the casing or components.
Any damage caused by gaining access to a Storage Device using is not the responsibility of Red House Computers and the customer must accept that this is standard practice in the process of Data Recovery.
We are well equipped to
deal with most problems but if we cannot recover any of your data our only
charge is £25.00 for the initial appraisal.