COVID-19 Customer Update
We have taken the decision this morning (24/3/2020) to close our retail/footfall store to the public until further notice. This decision was made in light of the current coronavirus (COVID-19) outbreak and recent government advice, which the company has been carefully monitoring and following.
However, our warehouse, service department & collection point are still operating as normal by appointment only within social distancing. Our premises, telephone & emails are still operating within our usual store hours & we are still operating online for sales as normal.
We are committed to providing a safe and healthy environment for our staff and customers. We deeply value all our customers and their health and well-being is our number one priority during this difficult time.
We have contacted our service repair customers and advised our how we are proceeding forward.
We now have a safe collection point for staff and customers. This includes mail orders via telephone or via our website & all service collection & drop offs.
Please note if you are dropping an item into us and our service department we have a minimum of a week turnaround for your item. We do offer a fast track service if you would like a quicker service.
We sincerely wish good health for you and your families during these uncertain times. Striving to keep you safe and serving our community.
From us all at Redhouse Computers
Frequently Asked Questions
When will RedHouse Computers reopen?
We will be monitoring the situation as it evolves, closely following government and health authority guidelines and will update on any further developments as and when we have them. As always, the health and wellbeing of our customers and staff is our number one priority. We are incredibly grateful for your support.
We will post any updates on our website and social channels please check these to stay informed at all times.
Can I still buy products from you?
Yes we still have our online website that we will be updating regularly with stock and offers. We can take orders over the phone and they can be collected from our collection point we have set up or delivery.
Can I still bring my item in for service / repair?
Yes we still have our service centre that is fully operational. To book in an item with us please call 01375 892885 and speak to a member of our service department who will take you details and payment of £25 for the booking in fee; if you wish for your item to be fast tracked please let the member of staff aware and we can take the additional £25 for fast track. Our turnaround times are longer than normal due to the current circumstances approx. a week. Turnaround times do vary so please feel free to ask when booking in for a better idea of timescale.
Serving our community.
Robert, Janice & Scott
Tel: 01375 892885
A family business since 1990 owned and run by husband and wife team Robert and Janice Rouse. Janice Rouse is a fully trained medical secretary and over many years has kept high standard of hygiene here at Redhouse. Always making sure staff are using hand sanitizer & correct methods when dealing with service items laptops & PCs.
With the outbreak of the Coronavirus the same procedures are in place here at Redhouse. All staff have been advised on Government guidelines. As a small company there is little close contact with our customers; if you are afraid of the big stores with many people around come to us. Always here to help and assist.
Working from home
We have also launched our new same day delivery service for anyone who is affected from companies who advise staff to work from home. Is your PC or laptop just not up to par for this level of work?
We can supply a new laptop / PC the same day if ordered before 3PM within 10 miles of our store. Please call 01375 892885 with your postcode to see if you are eligible for this brand new service.
Please see useful sites in regard to COVID-19 working from home guidelines & other useful information